What's new in questioning?

Recently I recollected an old and very popular Soviet spy movie "17 moments of spring" and found an appropriate fragment of it:



Yes really, when people want to know/understand something (regardless of the topic) they ask and answer the questions. For example, FAQ section is a common way to explain services.

But getting answers is not enough because the more variants of their understanding (knowledge) you have the more risk to choose the wrong variant:


(from Textviruslab research)

Unfortunately people tend to follow stereotypes when think over answers. True knowledge resides in matching of counterparts' views and reality.