Yes really, when people want to know/understand something (regardless of the topic) they ask and answer the questions. For example, FAQ section is a common way to explain services.
But getting answers is not enough because the more variants of their understanding (knowledge) you have the more risk to choose the wrong variant:

(from Textviruslab research)
Unfortunately people tend to follow stereotypes when think over answers. True knowledge resides in matching of counterparts' views and reality.